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Are ... ?

1. Are ... Used (Previewed Movies) Movies, Games or PVT's OK to buy? ... A. Yes SUPERLAND guarantees all Pre-viewed product against defects for 30 days. (exchange only)

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Can I...?

1. Can I ... Order a Movie, DVD or Game if you do not have it in stock? ... A. Yes  [ SPECIAL ORDERS MOVIES & DVDS ]
2. Rent Movies online?... A. No not at this time, however we may offer this service at a later date.
3. Can I ... Email a question if it is not on the FAQ list? ... A. Yes Email to:
     [Supie Answers]
4. Can I ... Buy VHS videos with the PAL Standard (European Standard)? ... A. When ever we receive an order from Europe we want to confirm that you can play the movies on your VCR. The movies ordered from SUPERLAND are recorded in the NTSC (American standard). We do not have movies in the PAL (European). FYI, there are video duplicating stores which can transfer the video from the American to European Standard in Europe.
5. Can I ... Buy DVD videos with Region Coding for my area? ... A. The DVD standard includes codes which can be used to prevent playback of certain discs in certain geographical regions. Each player is given a code for the region in which it's sold. The player will refuse to play discs which are not allowed in that region. This means that discs bought in one country may not play on players bought in another country.  [Glossary, DVD - Regional Coding]

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Does SUPERLAND ... ?

1. Does ... SUPERLAND take reservations? ... A. NO but if a movie or game has been out for 4 weeks or more, we will hold any movie or game with a phone call for up to 2 hours.
2. Does ... SUPERLAND rent VCR Players, DVD Players, Nintendo 64 and Playstation Systems, Game Controllers ... etc? ... A. YES, we offer equipment rental, the rental period we offer is for 3 days.
3. Does ... SUPERLAND sell information about me?  ... A. NO, our Privacy Policy is: Your information will not be used for any other purpose than to give you the information you requested when you fill out one of our request forms, purchase ONLINE or E-Mail us. We will not provide, sell or lease your information to anyone. 
4. Does ... SUPERLAND have a pledge to Parents?  ... A. YES, We strongly prohibit the rentals or sales to customers under 18 years old. We, SUPERLAND, PLEDGE TO PARENTS is that persons aged 18 or under MAY NOT rent or buy any videos, DVDs, Video Games or Laser Discs which are designated by the Entertainment Software Ratings Board as "Restricted" "R", "NC-17", "Mature", "Adults Only", "X" or "XXX" rated products, without parental consent. This is our pledge to the local community and the worldwide community, to insure the protection of minors from the influence of entertainment software that may be considered "harmful or violent or determined to have sexual content which is restricted". also see [MPAA Movie Ratings]

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How do I ... ?

1. How do I ... Get a membership, what does it cost? …. A. There are a couple of ways 1). With a Credit card and a State I.D. (driver license, etc.) its FREE or; 2). IF YOU DON'T HAVE CREDIT CARD we will need 2 forms of I.D. Drivers License and ATM Card, Personal Check, car registration, PGE or Phone bill, etc. showing your current address. Members need to be 18 years old or older.
2. How do I ... Get a list of all your Movies, New Releases, DVD movies, or Games? ... A. Because the list would have to contain over 80,00 videos and the list would have to be updated daily or weekly it is impossible for any video store to have a list to give out. However we have two sources in our store which show all movies and DVDs. Check out our VideoLog (a movie catalog) and VIC (a Video Information Computer) where you can look up MOVIES & DVD's by your favorite STAR, TITLE, DIRECTOR, STUDIO, KEY WORDS ... etc. VIC is updated monthly with all the new movies and DVDs now available and coming soon.
3. How do I ... Keep my Rentals Longer? ... A. You can take advantage of our Extended Rentals which allow you to keep any Rental for up to 10 Days at a better rate than paying Extra Day Charges.
4. How do I ... Sell my used movies, DVD's, Games or Laser Discs? A. We will buy many of your pre-viewed (used) items. We're Buying <<< click here
5. How do I ... Contact SUPERLAND? <<< click here

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How Many ... ?

1. How many ... days can I rent your movies, DVDS games or Laser Discs for?... A. Most Movies, DVDS and all games are rented for a period of 5 EVENINGS / 6 DAYS our "MOST WANTED" movies, DVDS, games and all Adult Movie and Laser Discs are rented for a period of 2 EVENINGS / 3 DAYS. Also you get to keep your rentals longer at SUPERLAND most video store have a 12 Midnight return time, here you do not have to return your rentals until 12:00 noon the next day 12 HOURS LONGER THAN ANY OTHER VIDEO STORE.
2. How many ... FREE Kids Rentals can I get? Yes you hear right all videos in the Kids Kingdom are free to kids any day, any time! ... A. Up to two, one with each fully paid rental, up to two free kids rentals, per household, per day. 

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Is...?

1. Is ... SUPERLAND part of a chain?...  A. No, we are a local Independent Retailer who supports our community and pays lots of taxes, which stay in the community.
2. Is ... it safe to use a credit card to buy product online?...  A. Yes, it is extremely safe. We use SSL Encrypted servers, which provide the highest level of security available on the internet. This technology is trusted by all major internet retailers, brokerage houses and banks. However, if your not comfortable submitting your information online, you can call us at (In California) (650) 369-7368 (Outside of California, toll free) 1(877) 238-6947 (Monday thru Friday, 9am - 5pm PST) ..... or Fax your order to (650) 368-7657 (24 hours, daily) or mail your order to: 

                           superstarvideo.com
                           Attn: Customer Service Department
                           1391 Woodside Road
                           Redwood City, CA 94061        [Back to Previous Page]

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What Are, What Is ... ?

1. What are ... Moratorium Movies? .... A. Any Movie, Video or Game which the studio has put a hold on production and no longer produce the movie on VHS, DVD, Laser or Game Platform. Disney uses moratorium as a marketing tool by taking a video off the market (typically 7 years) thereby creating a demand for video when it is finally released. Some recent titles were released just recently i.e. LITTLE MERMAID and LADY AND THE TRAMP. Other major series recently are the 007 BOND SERIES which was just re-released in October 99 and STAR WARS TRILOGY which has been on moratorium since the release of STAR WARS:THE PHANTOM MENANCE. George Lucas will probably re-release these originals when the PREQUEL is released to video.
2. What are ... SUPER BUCKS? ... A. GET $1.00 OFF your next Rental, By bringing your MOST WANTED NEW RELEASE rental movie or game back by 6:00PM the next day. We give you a SUPER BUCK which you can use the same day or within 30 days.
3. What Are SUPERLAND's Guarantees, Policies, Shipping Options, etc. ... A. Policies
4. What is ... Genre? .... A. Genre means type of movie i.e. drama, comedy, action, etc.
5. What is ... Pre-Viewed? A. Pre-Viewed Movies, DVDs, Games, and Laser Discs are used videos and games. The average Pre-Viewed product has been rented less than 25 times and is just as good as new product. We guarantee all Pre-Viewed to be free of defects. If a Pre-Viewed item is defective return it with 14 days for exchange. 
6. What are the NTSC or PAL Standards? ... A. [Glossary General Terms]

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1. What if ... Your video gets stuck in my VCR? ... A. Try unplugging the VCR and plug it back in, then press eject again, try more than once ... If this does not work bring the VCR in to the store, we will remove the tape, then you may need to get your VCR Cleaned and Adjusted. (You should plan on leaving your VCR for 24 hours, because our technician may not be available.
2. What if ... The Video or Game I rented does not work properly? ... A. Bring it back IMMEDIATELY and we will exchange it for you, if you can not get back today, please call us immediate to report the problem and tell us when you will bring it back.
3. What if ... The Guaranteed Movie I wanted is not in? ... A. We will give you a Free Rental for that movie which is good next time your in. (limit 1 GIS free rental per household per night, on your next visit the movie may still not be available.)
4. What if ... My membership card is lost or stolen A. Call us immediately so we can close that account.

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When ... ?

1. When ... do the VHS & DVD New Releases come in to a video store? … A. National Street Date for 98% of all Videos is every TUESDAY.
2. When ... is the best time to get the latest movies at SUPERLAND? … A. 9-10am, 11-1:00pm 5-6:30pm daily, Tuesday 9am-6pm, this is when most movies are being returned
3. When ... is my movie or game due back? …. A. The return time due is 12:00 Noon on all rentals. On the back of every rental box is a chart which shows ... IF YOU RENTED ON, IT IS DUE ON. Also if you return a "MOST WANTED NEW RELEASE" (RED COVER) by 6:00 pm the next day you will get a SUPER BUCK $1.00 off your next rental *(not valid on Adult Movies).
4. When ... are Extra Day Charges (late fees) Applied? ... A. Extra day charges are charged to your account a few minutes after the 12:00 Noon return time. Extra day fees prices vary from $1.00 - $3.25, per day, depending on the type of rental. Most Wanted New Releases are $2.99 per day.

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Where can I find ... ?

1. Where can I find ... Star Wars, Return of the Jedi, The Empire Strike Back? .... A. The original 3 movies of the Star Wars series are on moratorium [what is moratorium] and not available any where. FOX Home Video has suspended production of   the original STAR WARS, RETURN OF THE JEDI, and THE EMPIRE STRIKES BACK  At some point IN THE NEW CENTURY these will be re-released for sale.
2. Where can I find ... THE PHANTOM MENACE:EPISODE 1 on video? ... A. April 4, 2000

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Why can't ... ?

1. Why can't ... I buy the latest New Release at a low price of $19.99 or so? ... A. Most rental movies when they first come to a video store have a retail price of $102.99 - $110.99. After a period of typically 6 months or more, they are re-released by the Studio at what is called a Sell Through price ... usually $19.95 - $26.99. How ever SUPERLAND starts selling about 5 weeks after Street Date. Also we have 1000's of other 
   [ PREVIEWED MOVIES ]

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Why doesn't ... ?

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